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Credit and Collections Coordinator Job

Golder Associates

Date: 11-Oct-2014

Location: Calgary, AB, CA

Credit and Collections Coordinator

Location: CA-AB-Calgary
Job ID: 2014-10770
Area of Interest: EN - Operations Support
Job Type: Full Time
# of Positions: 1
Education (Minimum): Diploma
Posted Date: 8/14/2014
Experience (Years): 3

Apply Online - Golder's Canadian Job Opportunities:

Job Responsibilities:
Golder Associates is seeking a Credit & Collections Coordinator for the Calgary, Alberta office location.

The main focus of the Credit & Collections Coordinator is to collect receivables in an effort to keep our DSO at 75 days. The Credit & Collections Coordinator will also develop and nurture a strong working relationship with Project Managers and related internal staff as well as clients towards the ultimate goal of collecting our A/R in a timely manner. The Credit & Collections Coordinator will also be involved in all Credit & Collection matters for the relevant portfolio of accounts, while providing back up support to other accounts as required, ensuring the success of the team.

Responsibilities Include:
* Work in partnership with Project Managers / Division Mangers and Billing personnel to resolve client related issues;
* Advising and supporting the Project Managers / Division Managers and Billing personnel;
* Maintain follow up notes in collection module in BST;
* Communicate A/R essentials;
* Meet with appropriate personnel to communicate key AR information such as status of accounts;
* Credit and Collections for Portfolio of Accounts;
* Resolve overdue A/R issues efficiently and tactfully through telephone/email contact with clients;
* Identify and escalate client issues towards resolution/recovery of debt;
* Escalate issues to the National Credit & Collections Manager as appropriate;
* File Maintenance;
* Carry out file maintenance and ensure accuracy of clients’ records;
* Mail monthly Account statements to clients unless appropriately directed by Project Manager not to do so;
* Develop collection strategies as needed;
* Evaluate Accounts to be sent to Collection Agency;
* Recommendations on specific accounts to be sent to a third party for collection are forwarded to the National Credit & Collections Manager as appropriate for action;
* Occasional travel between other Golder offices; and,
* Ability to work outside of core business hours as required.

Job Requirements:
The preferred candidate will possess the following skills and attributes:
* Minimum 3 years’ experience in collection or client services, ideally in a professional service industry;
* Diploma and/or Degree from an accredited college or university (or equivalent);
* Completed, or a desire to complete CCP designation with the Credit Institute of Canada is an asset;
* A background in bookkeeping is a definite asset;
* Strong presentation, written, and verbal skills with the ability to effectively communicate with individuals at all levels of the organization;
* Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times;
* Able to work effectively as a part of a remote team as well as independently;
* Attention to detail in all areas of work;
* Strong organizational skills and the ability to multi-task effectively are critical;
* Motivated individual with proven initiative;
* Computer literacy, including effective working skills of MS Word, Excel, PowerPoint and e-mail are required;
* Experience with accounting systems (BST experience preferred);
* High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts;
* Strong problem identification and problem resolution skills;
* Demonstrated working knowledge of Generally Accepted Accounting Principles and an in-depth knowledge of current accounting practices;
* Ability to interpret and implement company accounting policies and procedures;
* A valid driver’s license and ability to travel to other offices as needed; and,
* Ability to be flexible and adaptable to the company’s culture and processes.

Golder is looking for the following Success Attributes:
* Networking: Establishes good relationships with internal and external clients, has credibility, relates well to people at all levels
* Communication skills: is comfortable speaking to large groups of individuals, comfortable with face to face communication and able to communicate with individuals at all levels of the organization
* Technical excellence: Proven skills and abilities, resource for others

Additional Information:

Our Staff Benefit from:
* An option to purchase shares in Golder Associates
* Career and personal development opportunities and support of personal growth
* Employee mentoring program
* Competitive benefits and remuneration packages

Regularly ranked as one of the best companies to work for

As a global, employee-owned organisation with over 50 years of experience, Golder Associates is driven by our purpose to engineer earth’s development while preserving earth’s integrity. From more than 180 offices worldwide, our over 8000 employees deliver solutions that help our clients achieve their sustainable development goals by providing a wide range of independent consulting, design and construction services in our specialist areas of earth, environment and energy..

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